The right tool, for the right job. It’s a concept that no doubt dates to the Stone Age, and yet,...

Using data to contain the damage of a recall

Posted: 
August 15, 2017
Contributed by: 
Richard Brine - CTO and Dave Mannila - Product Manager

It’s the “R” word that makes manufacturers cringe – recall. The cost is only part of the expense – there is the impact on brand reputation and, consequently, future sales, too.

A quality issue in the field will trigger an internal investigation to determine its scope and severity. Forensic experiments may have to be conducted to reproduce the manufacturing issue, which consumes resources, product and production time.